First visit for general pest control. Originally purchased the one-time pest control but decided to sign up for service on continual basis. Amy, Acct. Manager, in the office, is friendly and knowledgeable. Exterminator called ahead of time to notify of expected arrival which was courteous. Contract discussed with the exterminator and terms of the agreement were the same as discussed with Amy over the phone–no bait and switch. Overall, he was professional and my interaction with the company as a whole has been a positive experience thus far.